Shipping policy
Shipping Policy
Last Updated: 29 July 2026
1. Shipping Coverage
Nusantara Kopi proudly ships nationwide across Indonesia. All orders are dispatched directly from our fulfilment centre located in South Bekasi, West Java, ensuring efficient processing and reliable delivery.
2. Free Shipping
We offer FREE shipping on all orders, with no minimum purchase requirement, to destinations throughout Indonesia.
For remote or special service areas where courier surcharges may apply, customers will be notified before shipment.
3. Estimated Delivery Time
| Destination | Estimated Delivery |
|---|---|
| Greater Jakarta (Jabodetabek) | 1–2 Business Days |
| Java Island | 2–4 Business Days |
| Outside Java | 4–7 Business Days |
| Eastern Indonesia | 5–10 Business Days |
Delivery estimates begin once your order has been processed and handed over to the courier.
Please note that delivery times may be affected by public holidays, severe weather conditions, natural disasters, or other circumstances beyond our control.
4. Shipping Partners
We work with trusted logistics providers, including but not limited to:
- J&T Express
- JNE
- SiCepat
- AnterAja
Depending on your location, we may select the courier that provides the fastest and most reliable service.
5. Order Processing
Orders placed before 2:00 PM (WIB) on business days are generally processed and dispatched on the same day.
Orders received after the cut-off time, during weekends, or on public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a tracking number via the email address or WhatsApp number provided during checkout.
6. Order Tracking
Customers may track their shipment using the tracking number provided through the official courier website or via our order tracking page, if available.
7. Packaging
Every Nusantara Kopi product is carefully packed to preserve freshness and ensure safe delivery.
Coffee beans and ground coffee are sealed in premium food-grade packaging. Liquid coffee products, including Espresso Liquid Concentrate, are securely packed using leak-resistant protective packaging to minimise the risk of damage during transit.
8. Lost, Damaged, or Delayed Orders
If your order arrives damaged or has not been delivered beyond the estimated delivery period, please contact our Customer Support within 48 hours after the shipment status shows Delivered.
To assist with the investigation, please provide:
- Order number
- Photos of the package and product (for damaged items)
- A brief description of the issue
We will work with the courier to investigate the matter and, where appropriate, arrange a replacement or refund in accordance with the investigation results.
9. Wholesale & B2B Orders
Shipping arrangements for wholesale, café, reseller, and business orders may differ from standard retail orders.
Estimated delivery times, shipping methods, and freight charges (if applicable) will be confirmed individually before dispatch.
10. Contact Us
If you have any questions regarding your shipment, please contact us:
Nusantara Kopi
WhatsApp: +62 821-1955-283
Website: www.nusantarakopi.food
Customer Support Hours:
Monday – Saturday
09:00 AM – 06:00 PM (WIB)